topic Sim not working in Get Support

Sim not working

Tarawoodin — Tue, 04 Oct 2022 20:31:31 GMT

My sim card is active but not working in any of my cell phones I have.

dust2dust — Tue, 04 Oct 2022 20:38:07 GMT

Can you login to your account? Can you try it in private mode? Maybe the account is not active.

softech — Tue, 04 Oct 2022 20:50:18 GMT

Did you just join today?

What message you are getting? No Sim ? SIM not provisioned? No Network?

If you just joined, it could be that the sim card wasn't provsioned properly. It is an easy fix for PM support, you will just need to submit a ticket

If you are existing customer and confirmed that your account is active , you can also open a ticket for PM to check:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Tarawoodin — Tue, 04 Oct 2022 20:55:35 GMT

As i me I mentioned. The SIM Is active. I get a ‘no sim’ on my phones. We tried 3 different cell phone. Please fix my sim card

softech — Tue, 04 Oct 2022 20:57:56 GMT

@Tarawoodin then you will have to open ticket with PM support as I suggested above

(FYI, everyone here is just PM customer like you, just that we are trying to help. But in your case, a ticket is required to engage support)

BKNS27 — Tue, 04 Oct 2022 22:35:44 GMT

Did you old number over to PM or picked a new number?

What phone do you have?

Is it unlocked?