topic Re: Cannot activate new SIM card in Get Support

Cannot activate new SIM card

Alex3874 — Tue, 04 Oct 2022 19:29:38 GMT

Re: Cannot activate new SIM card

computergeek541 — Tue, 04 Oct 2022 19:31:43 GMT

Are you getting an error message during activaiton? Before trying again, check your credit card statement (if you used one) or bank account (if you used a visa or mastercard debit card) to see if Public Mobile charged you.

Re: Cannot activate new SIM card

will13am — Tue, 04 Oct 2022 19:33:08 GMT

@Alex3874 , what kind of issue are you having? At what step in the process it the failure occurring. Sometimes a failed attempt can lead to a session lock which requires roughly one hour wait before another attempt can be made. Always check the credit card to make sure that a payment has not been posted. Do not do addition tries if a payment has been made. Use the chatbot link to initiate a support ticket in this case.

Re: Cannot activate new SIM card

BKNS27 — Tue, 04 Oct 2022 22:45:41 GMT

@Alex3874

Could yo give us more detail?

Are you porting your old number over to PM or did you pick a new number?

Is your phone unlocked?