topic Re: data no working:( in Get Support

data no working:(

FranklinR — Tue, 04 Oct 2022 19:28:38 GMT

I bought the 25$ plan and I cant use my data. I used airplane mode and reset my phone twice so idk what it could be

Re: data no working:(

dust2dust — Tue, 04 Oct 2022 19:31:58 GMT

Are you new here? Or did this just happen? Did it work before? It's likely an APN setting. What make and model of phone?

Re: data no working:(

will13am — Tue, 04 Oct 2022 19:34:43 GMT

@FranklinR , usually APN settings are the problem when data is not working. Use this link for APN set up. Check also that mobile data is enabled and the usage limiter is not triggered.

https://productioncommunity.publicmobile.ca/t5/Get-Support/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: data no working:(

noaccountpls — Tue, 04 Oct 2022 20:17:50 GMT

Hi @FranklinR

Do you have an iPhone? if you do Please try to reset network Setting

https://support.apple.com/en-ca/HT201415