topic Re: Can't make calls in Get Support

Can't make calls

RJN — Tue, 04 Oct 2022 18:56:58 GMT

Both my husband and I are having problems with Public Mobile. I can't make calls (and don't think I can receive them either because a call went straight to voice mail yesterday), but SMS and data are both working. My husband can't make calls and can't send or receive texts (not sure about internet). Anyone else having similar problems today? We're in Ontario.

Re: Can't make calls

Metal1967 — Tue, 04 Oct 2022 19:00:58 GMT

@RJN Did you port into public mobile?

Re: Can't make calls

RJN — Tue, 04 Oct 2022 19:02:34 GMT

I don't know what that means.

Re: Can't make calls

softech — Tue, 04 Oct 2022 19:04:16 GMT

@RJN are you in Oshawa area?

there is active outage there according to Telus:

https://www.telus.com/en/bc/outages

Re: Can't make calls

RJN — Tue, 04 Oct 2022 19:07:20 GMT

We're about two hours west of Oshawa in North Frontenac. I did see that Telus had an outage there but couldn't tell how far out the outage went.

Re: Can't make calls

softech — Tue, 04 Oct 2022 19:08:16 GMT

@RJN if both your accounts have issue, likely is an local outage, might be related with Oshawa's.

Try to reboot the phone once, or even reseat the sim card.

Re: Can't make calls

RJN — Tue, 04 Oct 2022 19:12:30 GMT

I've already rebooted my phone twice. I guess I can try taking out the sim card and putting it back in, but since we both have issues, I didn't think that the sim card would be the issue.

Re: Can't make calls

computergeek541 — Tue, 04 Oct 2022 21:19:35 GMT

Re: Can't make calls

RJN — Tue, 04 Oct 2022 21:58:27 GMT

I accepted your solution by mistake. Don't know how to undo it. Also I'm EAST of Oshawa not west as I had previously indicated.

Re: Can't make calls

RJN — Tue, 04 Oct 2022 22:02:51 GMT

Your link doesn't work for me. Says I don't have permission.