topic Re: Billed twice same minute in Get Support

Billed twice same minute

wgordy — Tue, 04 Oct 2022 19:00:31 GMT

Hi, I recently updated to the 4g plan with 4gb of data. However, I was billed for $39.38 and $43.31 back to back. I choose to have the new plan take effect immediately which makes sense, but didn't expect two charges. Can someone explain what the first charge is for? I don't see that there's a plan charge change fee anywhere.

Re: Billed twice same minute

Metal1967 — Tue, 04 Oct 2022 19:05:02 GMT

@wgordy that’s something only cs agent could fix/ look into. Send them a message..

Re: Billed twice same minute

dabr — Tue, 04 Oct 2022 19:05:54 GMT

@wgordy Yes, unfortunately, you will be charged again the full amount of a new plan change if you opt to Change Now/Immediately. It's always recommended to choose Change at Next Renewal option precisely because PM is prepaid and doesn't prorate/refund.

However, if the plan change was done on the same day as your renewal, perhaps ask for a goodwill gesture from customer support for an honest mistake although there's no guarantees they will offer any account credit.

You can submit a ticket via chatbot here: https://www.publicmobile.ca/en/on/get-help

Re: Billed twice same minute

softech — Tue, 04 Oct 2022 19:07:21 GMT

@wgordy yes , when you click Change Plan now, PM will start a new plan and will charge immediately. Remaining days on the old plan will be wasted.

did you make plan change on day 1 of your old plan?

You can open a ticket with PM support and explain what happened, hopefully they will agree to do something :

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there