topic Re: How do I ask Public mobile to send a port request again? in Get Support

How do I ask Public mobile to send a port request again?

yuvrajvedvyas3 — Tue, 04 Oct 2022 17:29:08 GMT

I have signed up with Public mobile , and requested PORT IN from Freedom mobile.

I did not see the freedom mobile text message to confirm within 90 minutes that I want my number to be ported to Public mobile. The 90 minute period expired.

Freedom customer service says " Ask public mobile to send the port request again".

Who do I contact so that they can send request to Freedom so that my number can be ported to Public mobile?

Please help

Re: How do I ask Public mobile to send a port request again?

will13am — Tue, 04 Oct 2022 18:02:39 GMT

Re: How do I ask Public mobile to send a port request again?

yuvrajvedvyas3 — Tue, 04 Oct 2022 17:47:49 GMT

I do not see any Self Serve option for this in my public mobile account.

Re: How do I ask Public mobile to send a port request again?

computergeek541 — Tue, 04 Oct 2022 17:56:02 GMT

@yuvrajvedvyas3 wrote:
I do not see any Self Serve option for this in my public mobile account.

After a failed request, this cann't be done from there. You will need ask a Public Mobile customer support agent for help by opening a ticket in a the chatbot. Link for the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: How do I ask Public mobile to send a port request again?

BKNS27 — Tue, 04 Oct 2022 19:27:09 GMT

@yuvrajvedvyas3

You are required to leave the old Freedom SIM in your phone and wait for the text.

New members make the mistake by putting in the PM SIM and waiting the the text.

Just contact a CS_Agent to restart the porting process.