topic Re: Login in Get Support

Login

Maureen1 — Tue, 04 Oct 2022 15:25:22 GMT

My sister can't login because she can't remember her password and doesn't have access to her email because of Hurricane Fiona, is there anyway to reset her password with access to her email?

Re: Login

softech — Tue, 04 Oct 2022 15:26:45 GMT

@Maureen1 Look like the reset password link won't work in her case then

Please open ticket with PM Support and they can assist :

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Login

hairbag1 — Tue, 04 Oct 2022 15:27:54 GMT

As long as sis still has a valid account, she can get payment vouchers at Shell Gas or Walmart, then dial 611 to add them to her account for renewal.

Contact CSA to see if log-in can be corrected.

Re: Login

RossN — Tue, 04 Oct 2022 15:29:12 GMT

@Maureen1 hi if password reset won't work for her

she needs to contact a customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Login

dust2dust — Tue, 04 Oct 2022 15:40:42 GMT

Are you meaning she has no internet access? Extending the idea of paying with a voucher (or real time payments in some stores), this reactivates the account. Then she can use the SMS option for resetting the password.