topic Re: ERROR: Network error occurred in Get Support

ERROR: Network error occurred

ehpublic — Tue, 04 Oct 2022 11:23:28 GMT

Started getting the above error last night when trying to send picture texts to people on other networks. Works fine for Telus/Public Mobile customers. Suggestions?

Re: ERROR: Network error occurred

softech — Tue, 04 Oct 2022 11:25:08 GMT

@ehpublic Which area you are in

According to Telus outage, there might be active issue in Oshawa area

https://www.telus.com/en/on/outages

Re: ERROR: Network error occurred

ehpublic — Tue, 04 Oct 2022 11:47:34 GMT

Saint John NB. Don't see any outages reported here

Re: ERROR: Network error occurred

softech — Tue, 04 Oct 2022 11:53:28 GMT

@ehpublic

just MMS error? how about voice and data?

try to first reboot your phone

if still fails, try to reseat the sim card once. Power off the phone, pull the sim card out for a minute, then put it back and power up

And try to put your PM sim card in another phone. This just to confirm it is not a device problem

If all fails, try to use your phone in another area. Maybe just a local network issue

Re: ERROR: Network error occurred

ehpublic — Fri, 14 Oct 2022 20:32:04 GMT

Yes... just a problem with MMS texts to numbers on other carriers. No problem on the Telus/Public Mobile network.

I don't know that happened but just as suddenly as it started, the problem seems to have solved itself so I'll close this thread. Thanks for your help.

[Waiting solved the problem? Bit like: "take two aspirin and call me in the morning if you don't feel better". 🤣 ........... Luddite]