topic Re: Order 305097 for iPhone 8plus in Get Support

Order 305097 for iPhone 8plus

MaryBoalerPat — Tue, 04 Oct 2022 01:57:14 GMT

I received the iPhone, but trying to transfer contacts, etc. from my old phone is difficult. I have decided that I would like to return it and choose another pre-owned phone instead with any additional credit applied to my plan.

Please confirm where I can take or ship the phone.

Re: Order 305097 for iPhone 8plus

RossN — Tue, 04 Oct 2022 02:02:36 GMT

@MaryBoalerPat

hi for return or exchange you need to contact a customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Order 305097 for iPhone 8plus

dust2dust — Tue, 04 Oct 2022 02:11:21 GMT

Is your old phone not an iphone? You could optionally use the sim card to ferry contacts across. I'm sure there has to be some apps to do other transferring. But surely to goodness if it's an old iphone that the new one ought to be able to bring data over.

Re: Order 305097 for iPhone 8plus

computergeek541 — Tue, 04 Oct 2022 02:22:11 GMT

Re: Order 305097 for iPhone 8plus

computergeek541 — Tue, 04 Oct 2022 02:22:37 GMT

@MaryBoalerPat wrote:
I received the iPhone, but trying to transfer contacts, etc. from my old phone is difficult. I have decided that I would like to return it and choose another pre-owned phone instead with any additional credit applied to my plan.
Please confirm where I can take or ship the phone.

Exchanges are only for the same model phone. The difference between this phone and the one you decide to keep can't be applied to your Public Mobile account balance to be used for your plan. The phone that you have now would need to be reutrned for a refund and you would need to make another purchase.