topic Overcharged in Get Support

Overcharged

Harjyot — Mon, 03 Oct 2022 19:43:20 GMT

Hi , I changed my plan to $15 from $25 two days before end of my bill cycle, still I was charged $25. Please guide how I can my refund.

Re: Overcharged

Metal1967 — Mon, 03 Oct 2022 19:46:27 GMT

@Harjyot That cutting it close.. send a message to a cs agent if you think it’s worth it …

Re: Overcharged

Outdoorsman — Mon, 03 Oct 2022 19:56:09 GMT

@Harjyot

Re: Overcharged

Harjyot — Mon, 03 Oct 2022 19:50:11 GMT

I selected the option of "From next bill cycle" I showed $15 from next renewal in "My Account" still charged more

Re: Overcharged

Harjyot — Mon, 03 Oct 2022 19:50:33 GMT

*It

Re: Overcharged

dabr — Mon, 03 Oct 2022 19:55:43 GMT

@Harjyot Is the charge showing on your payment card?

Try clearing cache/cookies and use incognito/private mode to view the account details as there are all sorts of caching issues with the self serve account currently.

Re: Overcharged

darlicious — Mon, 03 Oct 2022 20:14:31 GMT

@Harjyot

Login to to your self serve account using secret/incognito mode and check your account balance. Do you see a credit of $10? Is your plan and add-ons page now showing the $15 plan?

There is a reverse autopay glitch now that will charge your payment card the old plan amount despite changing to the new plan and it credits your account balance with the difference. Don't worry it won't happen again it's just a brand new glitch with our brand new self-serve accounts.

If you don't have a $10 balance and your plan change to the $15 plan or it just didn't change at all contact customer support to correct this and change your plan to the $15 plan and credit your account $10.

You can use the links to contact customer support supplied earlier in this thread or scroll down to the bottom of the page and click on SIMon in the green section to submit a support ticket to customer support.

Re: Overcharged

Harjyot — Sun, 23 Oct 2022 22:10:51 GMT

Yes, I see . thank you