topic Re: Payment in Get Support

Payment

beaton22 — Mon, 03 Oct 2022 16:33:53 GMT

Set up new plan for date of plan renewal, payment made (autopay- withdrawn from my bank account), but not showing on as updated on “my account.” It appears that my data remains totally used up for this month (incorrect) and does not reflect changes made to plan. Please help!! 🙂

Re: Payment

softech — Mon, 03 Oct 2022 16:35:32 GMT

@beaton22

With this new site, you likely still reading off the cached version, so the usage you got was not up to date

Try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome. You should then see the latest usage from the server

Re: Payment

dust2dust — Mon, 03 Oct 2022 16:41:01 GMT

You can also click on the little spinner refresh icons lower down.

Re: Payment

beaton22 — Mon, 03 Oct 2022 17:04:24 GMT

Ohhh my, I feel silly now 🤦🏼‍♀️ such an easy fix! Thanks so much for your help!

Re: Payment

beaton22 — Mon, 03 Oct 2022 17:04:43 GMT

Thank you so much!!