topic Re: Cannot receive or send phone calls in Get Support

Cannot receive or send phone calls

Kzdyb — Mon, 03 Oct 2022 16:13:08 GMT

Hello, it has been about a week and I have not been able to receive or send calls on my device. I have tried everything including a phone reset with no success. I would like this resolved as soon as possible.

Thank you

Re: Cannot receive or send phone calls

BKNS27 — Mon, 03 Oct 2022 16:20:38 GMT

@Kzdyb

Did you port your old number over to PM?

If yes, did you reply to the text from your old carrier with the old SIM in your phone?

If no, your porting was cancelled.

You will need to contact a CS_Agent by private messaging above, create a ticket by SIMon Chatbot or call the Porting Department if you need the number (let me know).

Re: Cannot receive or send phone calls

Kzdyb — Mon, 03 Oct 2022 16:22:41 GMT

I had done that a long time ago. It was working fine and now nothing??

Re: Cannot receive or send phone calls

softech — Mon, 03 Oct 2022 16:26:56 GMT

@Kzdyb wrote:
I had done that a long time ago. It was working fine and now nothing??

@Kzdyb so, you were able to receive calls the text without issue earlier?

And outgoing calls no problem? How about data?

Try to reseat your sim card once. Power off, take sim card out for a minute and put it back in and power up

If still fails, try to put your PM sim card in another phone and see if it works

And did you try your phone in another area to see if you can receive calls? This can confirm if it is a localized issue

Re: Cannot receive or send phone calls

dust2dust — Mon, 03 Oct 2022 16:27:30 GMT

Are any other services working? Texts in and out? Browsing internet not on wifi? Is your account active?