topic Re: Minutes in Get Support

Minutes

coca — Mon, 03 Oct 2022 13:44:17 GMT

My account says I have 99 minutes left this month. However when I try to make a call, a message says that I have no minutes left and cannot make a call until I buy more. How do I get this fixed?

Re: Minutes

softech — Mon, 03 Oct 2022 13:49:28 GMT

@coca

You are on the $15 - 100 minutes plan?

With this new site, you likely still reading off the cached version, so the usage you got was not up to date

Try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome. You should then see the latest usage from the server

If you still see 99 minutes left after using Incognito mode, then try to reboot the phone once and see if it fixes that

Re: Minutes

dust2dust — Mon, 03 Oct 2022 13:54:26 GMT

Were you dialing with a 1 in front? What are the first 6 digits of the number ###-###-____? Not the last 4.

Re: Minutes

hairbag1 — Mon, 03 Oct 2022 14:04:57 GMT