topic Fiona help in Get Support

Fiona help

Sarakel — Mon, 03 Oct 2022 13:14:17 GMT

Hello, I am a public mobile customer. I was text a promo code 2GBFIONA because I was impacted by Fiona. I put in the promo code on my account and it said it was applied. Last night I ran out of my original data and now I have no data so the promotional data never took effect. Please help.

Re: Fiona help

dust2dust — Mon, 03 Oct 2022 13:24:21 GMT

Click on the little spinner refresh icons lower down to see if you get updated info. Or use private mode. But maybe you used all of that data too.

Re: Fiona help

JL9 — Mon, 03 Oct 2022 14:10:14 GMT

You can look into your usage history and see how much data you used and whether or not that extra 2GB is accounted for.

Re: Fiona help

MariaMath — Mon, 03 Oct 2022 14:42:58 GMT

It should have worked, I would email support or call/message, maybe input the promo code again?

Re: Fiona help

computergeek541 — Mon, 03 Oct 2022 17:43:16 GMT

@MariaMath wrote:
It should have worked, I would email support or call/message, maybe input the promo code again?

Please be aware that Public Mobile does not offer support through any of e-mail, phone call, or text messaging. To receive support customers only have the option of usng the combination of the ticketing and private messaging systems of this website.