topic Payment in Get Support

Payment

lmohan — Mon, 03 Oct 2022 11:56:17 GMT

your system will not accept my cibc visa, my prime credit card.

What exactly is the problem?

Re: Payment

RossN — Mon, 03 Oct 2022 12:01:35 GMT

@lmohan hi are you trying to activate?

Re: Payment

softech — Mon, 03 Oct 2022 13:11:42 GMT

@lmohan System should accept any cards issued by Canadian or US financial institutions Not sure about Prime credit card, but for sure CIBC Visa is ok

Wait a full hour and try again using Incognito mode and see if it works.

if not, you might need to open ticket with PM Support and have them confirm what was the issue

Re: Payment

darlicious — Mon, 03 Oct 2022 12:49:12 GMT

@lmohan

I had this problem the other day. Clear your browser and log in using secret/incognito mode should solve the issue. But you will need to wait one full hour since you last attempted to use your credit card.