topic Re: I change my plan and paid, but not working in Get Support

I change my plan and paid, but not working

Edwinpc — Tue, 04 Jan 2022 19:46:38 GMT

I did late 1 day to pay my plan and I changed plan from 1gb to 2+2, still canadawide, international text and unlimited call, but now I can't call here even my home and keep saying not included to my plan this long distance call,I am calling my house phone and if I call my public mobile phone it will answer by answering machine,mmmeeennnn what the heck happened,that setting is **bleep**, please anyone can give the solution

Re: I change my plan and paid, but not working

ShawnC13 — Tue, 17 Oct 2017 13:24:34 GMT

@Edwinpc, if you tried to change your pan while it was suspended (yes one day late would suspend it) only a mod can make those changes.

To message a MOD for assistance, click on this link Moderator Team

to send a private message .

In your message please include:

* PM account email address

* PM phone number

* Detailed explanation

Community Moderators are available from Mon-Thursday 9am(Eastern) to 9pm(Eastern) and Friday, Saturday, and Sunday from 9am(Eastern) to 7:30pm(Eastern)

More info on moderators: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder...

Re: I change my plan and paid, but not working

Acekiller — Tue, 17 Oct 2017 18:59:01 GMT

you may want to rephrase your issue as it is really difficult to understand.

Re: I change my plan and paid, but not working

hedayza — Tue, 17 Oct 2017 20:40:10 GMT

It happened to me the exact same thing!!! OMG and I already called and no body could help me!

Re: I change my plan and paid, but not working

srlawren — Tue, 17 Oct 2017 23:41:53 GMT

@hedayza if you changed plans to a current plan, then you are on a plan that does not have any phone support. That means, you can't call in for help. That's why they said they can't help you, they literally don't have access to your account unless it's on one of the "legacy" plans obtained before Jan, 2015.

What you need to do is a send a private message to the @CS_Agent by clicking on this link. Include your phone number and a description of the problem, and they will be able to assist you.