topic Re: Forgot my email account in Get Support

Forgot my email account

Nathaniel1982 — Mon, 03 Oct 2022 04:16:51 GMT

Signed up a while back, can’t remember what email was used. Should I just cancel with Public or is there someone to help?

Re: Forgot my email account

dust2dust — Mon, 03 Oct 2022 04:20:24 GMT

Look in all your possible known email inboxes for the welcome email from here from when you signed up. Or any other marketing or promo emails. That would be the email for the account.

Re: Forgot my email account

darlicious — Mon, 03 Oct 2022 04:53:12 GMT

@Nathaniel1982

Put Public Mobile in the search box in your emails and see what comes up? Your welcome email and recent promotional emails should show up like the Bonus refer a friend credit, CPO Phones, Public Mobile just got better with the new my account, Introducing new 4G speeds..... These emails would indicate this is the email you activated on.

Re: Forgot my email account

softech — Mon, 03 Oct 2022 09:57:08 GMT

@Nathaniel1982 wrote:
Signed up a while back, can’t remember what email was used. Should I just cancel with Public or is there someone to help?

@Nathaniel1982 Of course you don't need to cancel PM service just for that

Did you try the Reset Password there? https://myaccount.publicmobile.ca/en/forgot-password

You can just enter all your email address you have now and see if any of those get the reset password email from PM

If that doesn't work, then you can still open ticket with PM Support

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there