topic Re: My account login page doesnt work, its static and just shows telus in address can this be fixed? in Get Support

My account login page doesnt work, its static and just shows telus in address can this be fixed?

Bonet — Mon, 03 Oct 2022 01:59:04 GMT

in all browsers on my phone the login shows as above and after logging in just loads this page again. It seems to be since telus took over. please fix this so i can manage my account on my phone.

Re: My account login page doesnt work, its static and just shows telus in address can this be fixed?

will13am — Mon, 03 Oct 2022 02:05:27 GMT

@Bonet , that is actually the correct URL. Things changed ever since the self serve portal redesign.

Re: My account login page doesnt work, its static and just shows telus in address can this be fixed?

computergeek541 — Mon, 03 Oct 2022 02:09:05 GMT

@Bonet wrote:

in all browsers on my phone the login shows as above and after logging in just loads this page again. It seems to be since telus took over. please fix this so i can manage my account on my phone.

Telus purchased Public Mobile serveral years ago. Is your concern that it says Telus instead of Public Mobile?

Re: My account login page doesnt work, its static and just shows telus in address can this be fixed?

Bonet — Mon, 03 Oct 2022 02:10:30 GMT

nope! its that it doesnt go to my account page after logging in and appears jumbled. see the photo.

Re: My account login page doesnt work, its static and just shows telus in address can this be fixed?

softech — Mon, 03 Oct 2022 02:13:24 GMT

Re: My account login page doesnt work, its static and just shows telus in address can this be fixed?

Bonet — Mon, 03 Oct 2022 02:12:47 GMT

every browser is the same on my mobile. and i dont want to have to use my laptop since majority of the time i dont have it with me hence needing it on my phone.

Re: My account login page doesnt work, its static and just shows telus in address can this be fixed?

softech — Mon, 03 Oct 2022 02:12:55 GMT

@Bonet wrote:
nope! its that it doesnt go to my account page after logging in and appears jumbled. see the photo.

It could be a browser rendering issue.

What browser are you currently using ?Try a different one, maybe Chrome ?

Re: My account login page doesnt work, its static and just shows telus in address can this be fixed?

Bonet — Mon, 03 Oct 2022 02:13:55 GMT

the page doesnt continue to the my account overview page it just refreshes to this one.

Re: My account login page doesnt work, its static and just shows telus in address can this be fixed?

softech — Mon, 03 Oct 2022 02:14:19 GMT

@Bonet wrote:
every browser is the same on my mobile. and i dont want to have to use my laptop since majority of the time i dont have it with me hence needing it on my phone.

@Bonet At least try once on the computer to confirm if it works there

And to confirm, which browser you have tested on?

Re: My account login page doesnt work, its static and just shows telus in address can this be fixed?

Bonet — Mon, 03 Oct 2022 02:17:14 GMT

yes it works on the computer. no problem.

chrome, and safari. on ios it worked when i first signed up. now it doesnt since maybe june. its getting frustrating since i like to purchase more data at times i really need it on the go.

Re: My account login page doesnt work, its static and just shows telus in address can this be fixed?

Bonet — Mon, 03 Oct 2022 02:20:40 GMT

chrome. google. safari. i had other ones downloaded but it all shows the same. as u see the links are even behind the input fields. thats beyond a browser issue.

Re: My account login page doesnt work, its static and just shows telus in address can this be fixed?

Bonet — Mon, 03 Oct 2022 02:24:46 GMT

cleared cache. and incognito mode. as well as private mode same result.

Re: My account login page doesnt work, its static and just shows telus in address can this be fixed?

will13am — Mon, 03 Oct 2022 02:25:22 GMT

@Bonet , the self serve redesign was fairly recent. Interestingly the redesign was intended to make the self serve more mobile friendly. Perhaps try using incognito mode on your mobile browser and see if that resolves the problem.

Re: My account login page doesnt work, its static and just shows telus in address can this be fixed?

Bonet — Mon, 03 Oct 2022 02:26:59 GMT

i did try this and still issues.

Re: My account login page doesnt work, its static and just shows telus in address can this be fixed?

Bonet — Mon, 03 Oct 2022 02:37:02 GMT

i have also tired my browser settings and requesting the desktop site. still shows the same.

Re: My account login page doesnt work, its static and just shows telus in address can this be fixed?

Bonet — Mon, 03 Oct 2022 02:39:00 GMT

tired these and nothing

Re: My account login page doesnt work, its static and just shows telus in address can this be fixed?

Bonet — Mon, 03 Oct 2022 02:42:37 GMT

pardon? using data or a wifi connection has same result.

Re: My account login page doesnt work, its static and just shows telus in address can this be fixed?

softech — Mon, 03 Oct 2022 02:50:09 GMT

@Bonet yes, there should be no difference with wifi or mobile data. It is likely a page rendering issue. Not sure why the other member asked

Re: My account login page doesnt work, its static and just shows telus in address can this be fixed?

Bonet — Mon, 03 Oct 2022 03:38:22 GMT

in opera i can switch to desktop mode shown but clickkng on login i get the same jumbled login form.