topic Re: Can't send text messages in Get Support

Can't send text messages

hlkidd — Tue, 04 Jan 2022 19:46:35 GMT

Hello,

I joined PM about a month ago. It was a bit of a rocky start but for the past few weeks I have been able to use all the features I paid for (send/receive calls, send/receive texts, use data to navigate the web, etc).

Today after my Samsung S6 did a software update I could no longer send text messages. I can still receive them. I checked the APN settings and everything looks fine.

Has anyone else run into this issue? Any advice would be greatly appreciated.

Thanks

Re: Can't send text messages

wetcoaster — Tue, 17 Oct 2017 03:00:20 GMT

Are you using the stock messaging app? I assume you did a reboot after noticing the problem?

Some people have had success when switching to a third party app like Android Messages, Textra etc.

Good luck!

Re: Can't send text messages

hlkidd — Tue, 17 Oct 2017 03:28:04 GMT

Thanks wetcoaster, wet I have rebooted a number of times and I have tried third party messaging apps with no success 😞

Re: Can't send text messages

will13am — Tue, 17 Oct 2017 04:00:36 GMT

@hlkidd, these carrier phones are not the most friendly when used outside of the supplying carriers network. There are so many ways your user experience can be sullied. I digress. Is there some sort of network reset feature on this phone. If there is, you can give that a try. Sending sms only requires the SIM to register on the network which I assume is successful given that calling works. Although it is extremely doubtful that the problem is account related, but you could give the moderator team a shout and have them look for any abnormalities with the account. The moderator team can be reached via private message using this link. Refer to the following link for information on contacting the moderator team.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: Can't send text messages

computergeek541 — Tue, 17 Oct 2017 04:56:42 GMT

hlkidd wrote:

Today after my Samsung S6 did a software update I could no longer send text messages. I can still receive them. I checked the APN settings and everything looks fine.

There's no need to try to make any changes or otherwise double-check your APN settings. APN settings are unrelated to text messaging. Check to see if your SMSC setting has been mistakenly changed as a result of the software update.

Re: Can't send text messages

Mary_M — Tue, 17 Oct 2017 13:00:04 GMT

Hey @hlkidd,

Let us know if you need any help - simply send us a private message! 🙂

Cheers,

Mary

Re: Can't send text messages

hlkidd — Tue, 17 Oct 2017 15:08:13 GMT

I unfortunately can't get to the SMSC setting - it is greyed out so I can't check to see if it is correct.

Re: Can't send text messages

hlkidd — Tue, 17 Oct 2017 15:37:51 GMT

Mary the moderator was able to sort this issue out. She needed to reset the SMS number on her end which fixed the issue. Yay!

Re: Can't send text messages

srlawren — Tue, 17 Oct 2017 15:38:34 GMT

@hlkidd click the link @Mary_M provided above, provide them your phone number, and ask them to push your SMSC to your phone over the air.

Re: Can't send text messages

Acekiller — Tue, 17 Oct 2017 18:33:37 GMT

@hlkidd wrote:
Mary the moderator was able to sort this issue out. She needed to reset the SMS number on her end which fixed the issue. Yay!

hmm, never heard of this before. interesting.

Re: Can't send text messages

gulafshan — Wed, 18 Oct 2017 01:58:19 GMT

You might have to send a message to one of the moderators and ask them to reset your SMS from your sim, that helped me when I switched my phones from and android to an apple device.

Re: Can't send text messages

jertie — Wed, 28 Mar 2018 23:19:40 GMT

how do i text southkorea? i tried +82 10 *&*&*&*^%%

Re: Can't send text messages

mh1983 — Fri, 09 Nov 2018 13:00:27 GMT

Sorry to bump an old thread but I'm seeing this issue on my phone now: I can receive but I can't send. Is the SMS reset procedure still a valid fix?

Re: Can't send text messages

mh1983 — Fri, 09 Nov 2018 15:31:55 GMT

Specifically, it's one contact that my texts sporadically seem to send or fail to send. Each text has a check mark indicator on the phone so they're going through somewhere. I receive her incoming texts no problem but outgoing is problematic. She's on Koodo.

For other contacts, send/receive works fine.

Re: Can't send text messages

srlawren — Fri, 09 Nov 2018 17:08:40 GMT

@mh1983 strange that it's specific to one contact. Did one of you recently switch from an iPhone to an Android device without unregistered from iMessage, maybe? Failing that, what kind of phone are you both using?

Re: Can't send text messages

mh1983 — Fri, 09 Nov 2018 18:01:12 GMT

@srlawren thanks for the reply!

No platform changes lately. We both use BlackBerry 10 devices (I use a Classic and my wife a Q10). First time we've had any issues with texting between each other.

Re: Can't send text messages

Anonymous — Fri, 09 Nov 2018 18:06:12 GMT

@mh1983 wrote:
@srlawren thanks for the reply!

No platform changes lately. We both use BlackBerry 10 devices (I use a Classic and my wife a Q10). First time we've had any issues with texting between each other.

Maybe it's an MMS thing. Sending MMS needs data to be on. Recieving that MMS needs data to be on. Your BB has a setting to always do MMS. It only gives a check mark as an indication. SMS will give a blue D.

Re: Can't send text messages

srlawren — Fri, 09 Nov 2018 18:08:30 GMT

@mh1983 interesting. That's a new one. I'm not sure what to suggest here. You could definitely reach out to the moderator team via private message (details in this article: https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/How-to-Get-Help/ta-p/251745) to ask them to verify everything on your account configuration but it's odd that it's one contact. It woudln't hurt to rule that side out.

However, I think the more likely issue is one of your phones, something odd with it. I'm a bit rusty on BB10-- @Anonymous have you ever run into an issue like this? Anything you can think of to try? [EDIT: I see you replied while I was tying this--thanks!]

You could try factory resetting your device @mh1983 but that's pretty intrusive and annoying/time consuming process as you have to restore all your apps after and your data from backups (or cloud). Have you tried googling to see if this is a known BB10 issue with workarounds?

Re: Can't send text messages

mh1983 — Fri, 09 Nov 2018 18:18:44 GMT

@Anonymous Bingo! My wife's data was off. Thanks for the hint! And thanks @srlawren too! Appreciate it.

Re: Can't send text messages

Anonymous — Fri, 09 Nov 2018 18:22:14 GMT

@mh1983 wrote:
@Anonymous Bingo! My wife's data was off. Thanks for the hint! And thanks @srlawren too! Appreciate it.

Good to hear. I'm still enjoying the Z30.

Any particular reason you'd be willing to share as to why you do MMS rather than plain old SMS?