topic Re: Account not reset in Get Support

Account not reset

joshuasans98 — Sun, 02 Oct 2022 02:24:42 GMT

I paid 25 dollars for a new plan rather than waiting till October 13 because I wanted data immediately. But it looks like the service isn’t working. Plz look into it. Or refund my money

Re: Account not reset

will13am — Sun, 02 Oct 2022 02:25:44 GMT

@joshuasans98 , please try using incognito mode to check your self serve account. You might be seeing a cached page which contains out of date information.

Re: Account not reset

DDM69 — Sun, 02 Oct 2022 02:36:18 GMT

We are customers so we obviously can’t give you a refund. You’ll need to contact a moderator and see if they can help you.

Re: Account not reset

softech — Sun, 02 Oct 2022 02:54:13 GMT

@joshuasans98 try to reboot your phone and see if you can access the new data from the $25 plan

also, make sue you don't have a data limit set on your phone and stops you from using the new data

Re: Account not reset

darlicious — Sun, 02 Oct 2022 07:08:04 GMT

@joshuasans98

Did you just add $25 to your account balance? Did you change plans? You cannot renew the same plan early. You have to contact customer support to renew it for you.

Otherwise your choice is to change plans (if you have promo data you will likely lose it) or purchase a $15/1gb data add on.

If you are on the points program you can redeem 10 points for a 1gb data add on.

With the exception of 10-day US roaming add-ons all other add-ons are one time purchases that do not expire. Instead they roll over every 30 days until completely consumed.

Re: Account not reset

Alexandf — Mon, 03 Oct 2022 01:42:22 GMT

@joshuasans98

you run out of data or buying add-ons, if you have data

open ticket with PM support and ask them to check it for you

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437