topic Re: Cannot make or receive calls in Get Support

Cannot make or receive calls

rwong31 — Sun, 02 Oct 2022 21:31:55 GMT

Need help as I’m not able to make or receive calls.

Re: Cannot make or receive calls

RossN — Sun, 02 Oct 2022 21:35:09 GMT

@rwong31 hi did you just activate an account? does anything work? more info please

Re: Cannot make or receive calls

Dunkman — Sun, 02 Oct 2022 21:36:52 GMT

@rwong31

Is your account status active? Is text and data work?

Basic troubleshooting advice:

Reboot phone.
network reset of phone.

Try your SIM card in another working phone. That would help determine whether hardware issue versus PM service problem.

Re: Cannot make or receive calls

rwong31 — Sun, 02 Oct 2022 21:38:05 GMT

Recently upgraded plan. Cel data works. Just cannot make or receive calls.

Re: Cannot make or receive calls

will13am — Sun, 02 Oct 2022 21:42:36 GMT

@rwong31 , was this plan upgrade done as part of renewal? There's a bug that affects functionality. If this is the case you will need to initiate a support ticket by using the chatbot link at the bottom of the webpage.

Re: Cannot make or receive calls

rwong31 — Sun, 02 Oct 2022 21:43:15 GMT

Network reset did the trick. Thanks for solution

Re: Cannot make or receive calls

esjliv — Sun, 02 Oct 2022 22:10:05 GMT

@rwong31 wrote:
Network reset did the trick. Thanks for solution

Glad you are all fixed up now @rwong31 .

So technically, your solution is by @Dunkman who suggested to try the Network Reset:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Cannot-make-or-receive-calls/m-p/884864/highlight/true#M602929

It would be best if you revised your choice of solution to Dunkman's, as they were the first one that posted that. 🙂

Re: Cannot make or receive calls

computergeek541 — Mon, 03 Oct 2022 03:49:01 GMT

@rwong31 wrote:
Network reset did the trick. Thanks for solution

self solution removed/solution re-assigned