topic Re: My phone number is messed up in Get Support

My phone number is messed up

Ryan_Davies — Sun, 02 Oct 2022 21:01:03 GMT

When I signed up with public mobile I decided to keep my old number. I am in Nova Scotia, but have an Ontario area code. Only people with iMessage can still message or phone me. Everyone else can't and when I message them, it shows as a different number than mine. Does anyone have this problem and know

Re: My phone number is messed up

softech — Sun, 02 Oct 2022 21:05:54 GMT

@Ryan_Davies wrote:
When I signed up with public mobile I decided to keep my old number. I am in Nova Scotia, but have an Ontario area code. Only people with iMessage can still message or phone me. Everyone else can't and when I message them, it shows as a different number than mine. Does anyone have this problem and know

@Ryan_Davies An important part of porting is to get a text from the old provider and reply YES within 90 mis. Did yiu do that? I think you missed that. If so, you should be paying your old provider still.

How long was the porting request. if it is over a month, the porting request would have been canceled and PM assigned you a new number

No worry if you are still paying your old carrier as long as the account is still active.

Let us know when yiu joined PM as the action to take would be different. Also, confirm if you still have thr old sim card and if the old account is active

Re: My phone number is messed up

esjliv — Sun, 02 Oct 2022 22:16:58 GMT

@Ryan_Davies - did you happen to get a 'new to you iphone'? De-Register the old number and set up the iphone with your number.

What happens when you dial your phone number from another phone? Does it go to the old provider's voicemail, or are you getting an error message?

Check that your old account is still active, and if so submit a ticket with Public Mobile representatives (CSA) for help with your porting; click this link for issues with transfer/porting of phone numbers over to Public Mobile.

Re: My phone number is messed up

Alexandf — Mon, 03 Oct 2022 01:12:28 GMT

@Ryan_Davies

open ticket with PM support and ask them to check it for you

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My phone number is messed up

Community_QA — Mon, 03 Oct 2022 01:18:26 GMT

@Ryan_Davies do you notice you are not receiving calls, too?

Stuck Port