topic Re: email in Get Support

email

spodek — Sun, 02 Oct 2022 19:53:44 GMT

Microsoft blocked my outlook email account while I used it abroad. It is virtually impossible to answer all the question they ask in order to get it back. For that reason a need to change my email address in my account. How can I do it? The answer probably will be.." issue a ticket" I did and it still waiting days for an answer and now what?

Thank for an answer.

Re: email

softech — Sun, 02 Oct 2022 19:59:57 GMT

@spodek you can open ticket with PM support and have them change email address.

Sound like you did already. Did you check your Community Inbox? that is where they respond

I would open another ticket again...

Re: email

Outdoorsman — Sun, 02 Oct 2022 20:00:46 GMT

@spodek

hi to change or reset your account email you need the help of a service rep

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-u

Re: email

will13am — Sun, 02 Oct 2022 20:01:02 GMT

@spodek , unfortunately only a CSA can change the email address, so the ticket system is the way to go. Check your private message inbox. If a CSA has not contacted you by now, you will need to submit the support ticket again.

Re: email

darlicious — Sun, 02 Oct 2022 20:06:21 GMT

@spodek

Do you currently have active service on your phone?

Re: email

spodek — Sun, 02 Oct 2022 20:29:48 GMT

Yes I do 647 xxxxxxxxxx

Re: email

softech — Sun, 02 Oct 2022 20:26:20 GMT

@spodek please edit your post and remove your phone number..this is an open forum and you don't want your number posted

just open ticket with PM support and they will update the email for you

Re: email

spodek — Sun, 02 Oct 2022 20:33:26 GMT

Email issue is not resolved yet.

Re: email

esjliv — Sun, 02 Oct 2022 22:22:59 GMT

@spodek wrote:
Email issue is not resolved yet.

That is because you will need CSA to change it for you @spodek . Have you responded to any messages from a Customer Support Agent? Or go to your SENT messages and respond to the one you sent to check the status.

edit, you posted not resolved, but it actually seems you are resolved by submitting a another ticket now, I HOPE. Timing of that messed me up a bit. So disregard my post above then.

Re: email

spodek — Mon, 03 Oct 2022 13:30:48 GMT

E-mail issue has been resolved now. Thank you everybody for helping me.