topic No data in Get Support

No data

8renda-L — Sun, 02 Oct 2022 02:46:18 GMT

I am not able to connect to data on my new phone, the public mobile option as a network does not appear.onky able to text or phone.

Re: No data

will13am — Sun, 02 Oct 2022 02:49:35 GMT

@8renda-L , can you please try using auto network connection instead of manual search. In the meantime check also that the APN settings are correct and also that data counters limits are not at limit and blocking data usage.

https://productioncommunity.publicmobile.ca/t5/Get-Support/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

Re: No data

softech — Sun, 02 Oct 2022 04:07:18 GMT

@8renda-L what brand and model is your phone?

if you are able to text and talk, you are connected to PM network already, just data has problem, could be issue with APN

try to click Reset All network and see if the phone can pick up the APN

if not, go to the APN settings and compare

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms

or default,mms,agps,supl,fota,hipri
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled

or Turn APN on/off APN turned on

Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: No data

darlicious — Sun, 02 Oct 2022 03:32:59 GMT

@8renda-L

What is the make and model of your phone? What version is your OS?

Re: No data

Alexandf — Mon, 03 Oct 2022 01:39:49 GMT

@8renda-L

open ticket with PM support and ask them to check it for you

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437