topic @ Help in Get Support

@ Help

JK_ — Sat, 01 Oct 2022 20:11:05 GMT

I got a new plan $40 5GB unlimited call and text ect, forgot to add prom code for the 12 months

Re: @ Help

dust2dust — Sat, 01 Oct 2022 20:17:07 GMT

Click on SIMon chatbot down below and find your way to submitting a ticket for support.

Re: @ Help

hTideGnow — Sat, 01 Oct 2022 20:23:43 GMT

hi @JK_ you meant you just activated? you can try to open ticket with CS Agent and they likely will be able to add it back if the promo is still on

to open ticket with CS Agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @ Help

JL9 — Sat, 01 Oct 2022 20:37:58 GMT

Don't be too concerned, this happens a lot a CSA can manually add this for you. Just tell the promo code as the 40 plan should definitely qualify conditions wise. Private message would prob be the best route.

Re: @ Help

darlicious — Sun, 02 Oct 2022 08:38:57 GMT

@JK_

If you procrastinated about submitting a support ticket to have the promocode added then ask them to add the promocode 2GBBONUS instead. It has no expiry vs 12 months.