topic Re: Cannot receive calls from landlines in Get Support

Cannot receive calls from landlines

BBarber — Thu, 06 Jan 2022 08:29:23 GMT

I cannot receive calls from landlines. It seems that it is specifically Telus landlines.

When a person phones they get the message that my number is 'no longer in use'.

I can receive cell calls, texts and I can phone cells and all landlines - I simply do not receive calls from Telus landlines.

Re: Cannot receive calls from landlines

Anonymous — Tue, 05 Oct 2021 20:21:06 GMT

@BBarber

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and do again Rebooting your phone,

*what is mean for Rebooting the phone means to turn off your phone and turn it back on again.

and you can try to reset network settings on an IPhone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

and go Changing APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

and go Changing APN Settings On Android device

click Here link,

or can you try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone

and if still not fix it please you Have To Submit a Ticket To Contact Customer Support Agent by CS_Agent ,

Explain your issue to they can solve your issue, they are nice service Team the will help you 100%.

Here’s how to contact Customer Support Agent by CS_Agent,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,
You’ll need to be logged in to your Community account for the link to work.

please include in your message,
your account number,
your phone number,
your account 4 digit pin,
your Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
Check your private message inbox (click on the envelope top right of your screen)

Good Luck...

Re: Cannot receive calls from landlines

BKNS27 — Tue, 05 Oct 2021 20:19:37 GMT

@BBarber

That is weird, maybe check with a PM CS Agent by creating a ticket.

There might be a glitch.

Re: Cannot receive calls from landlines

softech — Tue, 05 Oct 2021 20:20:54 GMT

@BBarber You just joined PM? did you port you number from another provider? If so, how long you have ported your number?

If you have just ported your number, it's normal that not all incoming calls will come to your new home (PM) right a way. It usually take couple days to sort everything out. (but it is just weird that Telus landline has trouble locating you..unless you were ported from Telus or Koodo)

Re: Cannot receive calls from landlines

BBarber — Tue, 05 Oct 2021 20:47:47 GMT

Hello,

It's been about 5 days - everything else is working great. I did receive a landline call from a Shaw account ... It seems to be Telus (though this is also the predominant landline service in our region). I ported in from Virgin Plus.

Thank you

Re: Cannot receive calls from landlines

BBarber — Tue, 05 Oct 2021 20:49:56 GMT

Thank you for the help,

I went through these instructions, but it doesn't appear to have solved the issue.

I have created a Ticket to see if it is something else.

Re: Cannot receive calls from landlines

esjliv — Wed, 06 Oct 2021 02:45:09 GMT

@BBarber wrote:
I cannot receive calls from landlines. It seems that it is specifically Telus landlines.

When a person phones they get the message that my number is 'no longer in use'.

I can receive cell calls, texts and I can phone cells and all landlines - I simply do not receive calls from Telus landlines.

@BBarber

If this is not a porting issues...just throwing this out there - are you an iphone user?

If so, set up your phone number On your iPhone:

Go to Settings > Messages and make sure that iMessage is on. You might need to wait a moment for it to activate.
Tap Send & Receive. If you see “Use your Apple ID for iMessage,” tap it and sign in with the same Apple ID that you use on your Mac, iPad, and iPod touch.
In the "You can receive iMessages" section, make sure that your phone number and Apple ID are selected.
Go to Settings > FaceTime and make sure that your phone number and Apple ID are selected in the "You can be reached by FaceTime at" section.

Re: Cannot receive calls from landlines

BBarber — Wed, 06 Oct 2021 18:56:49 GMT

Thank you.

I have a Velvet android.

Re: Cannot receive calls from landlines

pkaraa — Wed, 13 Oct 2021 19:26:48 GMT

After you have done restart and re-seating SIM

Try these on your velvet.

Turn on automatic network mode selection

Toggle between Airplane mode off/On.

Still cant receive calls from Telus landlines, then CSA will be able to check it for you.

Re: Cannot receive calls from landlines

BBarber — Wed, 13 Oct 2021 22:16:35 GMT

Thank you for your thoughts. The CSA was able to find a solution, so I'm working again and very happy with all of the help! 🙂

Re: Cannot receive calls from landlines

Whyme20 — Sat, 01 Oct 2022 19:56:36 GMT

How do you contact a CSA?

Re: Cannot receive calls from landlines

softech — Sat, 01 Oct 2022 19:57:56 GMT

@Whyme20

anything maybe the Community can help??

To contact PM:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Cannot receive calls from landlines

Tyrr — Fri, 06 Dec 2024 03:24:08 GMT

Hey could you share what solution did they provide ? I’m also experiencing this issue but no CSA can provide a solution.

Re: Cannot receive calls from landlines

FFS23 — Fri, 06 Dec 2024 16:18:04 GMT

I finally reached out to Telus and they fixed the issue!