topic Re: Data in Get Support

Data

Sharla246 — Sat, 01 Oct 2022 14:18:28 GMT

Why is self help online saying that my data still has 10 gb unused and I get a text saying I've used all my data?

Re: Data

tanmayjain0302 — Sat, 01 Oct 2022 14:21:49 GMT

create a ticket for cs_agent about this and explain the situation. they are the only people who can help to fix this problem. but remember that they will ask you to answer some question for verification and this system os sending messages back and forth takes time and it night take few days to get the issue resolved.

Re: Data

dust2dust — Sat, 01 Oct 2022 14:21:53 GMT

Because of terrible caching. Click the little spinner refresh icons lower down or use private mode. The plain page refresh isn't enough.

Re: Data

Yummy — Sat, 01 Oct 2022 15:25:46 GMT

Page caching issue.

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.

Re: Data

BKNS27 — Sat, 01 Oct 2022 16:02:50 GMT

@Sharla246

There is a glitch in the system when PM sends out a text.

Your account is update but clear cache, cookies and go incognito.

Also, is your data counter app on your phone enabled? It could be the app, PM is on a 30 days cycle and counters are monthly cycle.

Re: Data

Alexandf — Sat, 01 Oct 2022 19:16:53 GMT

@Sharla246

open ticket with PM support and ask them to check it for you

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437