topic Re: Sign in problem in Get Support

Sign in problem

Felixbthe1 — Sat, 01 Oct 2022 08:53:36 GMT

Site is having problems with signing in with new password.. keeps asking for code and won't let me sign in to see my account

will13am — Sat, 01 Oct 2022 11:12:28 GMT

@Felixbthe1 , login to the self serve uses 2FA. A code is sent either via SMS or email and it's required to complete the login.

softech — Sat, 01 Oct 2022 13:13:03 GMT

@Felixbthe1 did you click to receive the code on email or sms? Try both options and see where ways you can get the code

If you did and never receive the code, please open ticket with PM Support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

tanmayjain0302 — Sat, 01 Oct 2022 13:59:57 GMT

public mobile changed their website so that it keeps redirecting to a new link with telus and that is the reason this problem is happening.

rickywangca — Sat, 01 Oct 2022 14:18:23 GMT

Public Mobile website has been slower, but just try both options of SMS and email and be patient, should work.