topic Re: Problem in activating simcard in Get Support

Problem in activating simcard

mo2006kh — Sat, 01 Oct 2022 05:02:11 GMT

Hello

I have activated a simcard but i received this message

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided.

Re: Problem in activating simcard

Remember — Sat, 01 Oct 2022 02:02:04 GMT

@mo2006kh

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot. themwill fix it for you.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

Re: Problem in activating simcard

Dunkman — Sat, 01 Oct 2022 02:56:00 GMT

@mo2006kh

If you have not received a phone call yet, I will private message you the Telus porting number. This phone number is only used for porting issues. Not sure when they stop working though. Might need to call tomorrow morning if things are not fixed by then.

Here is some more information

https://www.publicmobile.ca/en/on/get-help/articles/port-fraud-protection

Re: Problem in activating simcard

BKNS27 — Sat, 01 Oct 2022 03:49:51 GMT

@mo2006kh

Be patient and wait for the CS_Agent to contact you.

If you have the account number of your previous carrier would help

Re: Problem in activating simcard

computergeek541 — Sat, 01 Oct 2022 05:03:12 GMT

@BKNS27 wrote:
@mo2006kh
Be patient and wait for the CS_Agent to contact you.
If you have the account number of your previous carrier would help

Although the text message about porting does say that, Public Mobile often will not contact the customer. The customer is very likely going to have to initiate that contact.