topic Re: Rewards / Refer a friend in Get Support

Rewards / Refer a friend

VMW — Sat, 01 Oct 2022 00:03:41 GMT

I received a special promotion. Refer a friend and we will both get a $5 credit for 5 months. My friend decided to take up the offer. Online it states SIM cards are available at Telus stores. Problem is no Telus place locally had a SIM card. The first place even told him he didn’t need a SIM card to activate a new account. He went to a number of places and none of them had a SIM card. The promotion expires tonight and we can’t take advantage of it as we cannot get a SIM card. If we order a SIM card online now will we qualify for the promotion? Help.

Re: Rewards / Refer a friend

Remember — Sat, 01 Oct 2022 00:05:27 GMT

@VMW

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot. ask them maybe to do so.

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

Re: Rewards / Refer a friend

Remember — Sat, 01 Oct 2022 00:07:47 GMT

@VMW

if you order new simc ard is still can't activated you need sim card number to activated.

so telus and koodo they have sim card you can found in your area any store to buy it.

Re: Rewards / Refer a friend

VMW — Sat, 01 Oct 2022 00:10:32 GMT

except none of them have a SIM card. If they had a card I wouldn’t have a problem

Re: Rewards / Refer a friend

dust2dust — Sat, 01 Oct 2022 00:13:06 GMT

Only corporate Telus or Koodo stores might have sims. Some people like to keep saying any. This is not true. Click on Find a store at the bottom and see what you can find near you.

You might also say roughly whereabouts you are and one of the regulars here might be able to get you one.

I think it could be technically interpreted that if you order online that THAT is when you have intended to become a customer. But I wouldn't bank on it.

Re: Rewards / Refer a friend

Remember — Sat, 01 Oct 2022 00:17:13 GMT

@VMW

TELUS Stores https://stores.telus.com

Stores Koodo http://koodomobile.com/en/find-nearest-store

try to give them a call make some store has take the sim number and start activated unit you to that store to take sim

or start new poster ask in here someone has a sim card to give to you for free or pay for and put it you area a lot they have it.

Re: Rewards / Refer a friend

dust2dust — Sat, 01 Oct 2022 00:22:11 GMT

@Remember- What??? Apart from that...it's corporate stores only. There are many Telus and Koodo retailers. They do not sell Public sim cards.

Re: Rewards / Refer a friend

hTideGnow — Sat, 01 Oct 2022 00:32:22 GMT

Hi @dust2dust how could you understand that post? I know every single word there but the whole thing just does not make sense.

Re: Rewards / Refer a friend

VMW — Sat, 01 Oct 2022 00:35:52 GMT

Thank you.

We went to Telus stores because that is what the Public Mobile website stated. It never said you need to go to a corporate store. If we had known this we would have acted differently. Though if we had to order online could we guarantee the SIM card would arr in time to activate the promotion?

Re: Rewards / Refer a friend

darlicious — Sat, 01 Oct 2022 00:52:30 GMT

@VMW

Where are you located?

Re: Rewards / Refer a friend

BKNS27 — Sat, 01 Oct 2022 01:00:23 GMT

@VMW

You might find a SIM on FB Marketplace or Craigslist. Who knows, someone in your area might be getting rid of one.

Re: Rewards / Refer a friend

VMW — Sat, 01 Oct 2022 01:01:07 GMT

I just clicked on ‘find a store’ and the first store we went to is listed. This is also the store that told us we didn’t need a SIM card for a new account.

Re: Rewards / Refer a friend

VMW — Sat, 01 Oct 2022 01:02:05 GMT

Nepean - these days a suburb of Ottawa.

Re: Rewards / Refer a friend

softech — Sat, 01 Oct 2022 01:03:40 GMT

@VMW

how about ordering from Amazon?

https://www.amazon.ca/Public-Mobile-Card-Unlocked-Phones/dp/B07R6P5KBB/ref=sr_1_1?keywords=public+mobile+sim+card+canada&qid=1664586152&qu=eyJxc2MiOiIyLjU2IiwicXNhIjoiMS40MyIsInFzcCI6IjEuMjgifQ%3D%3D&sprefix=public+mob%2Caps%2C123&sr=8-1

Re: Rewards / Refer a friend

VMW — Sat, 01 Oct 2022 01:11:31 GMT

Thanks. Just heard back from the customer care representative and we have missed out on the promotion. So I don’t think my friend is interested anymore. I don’t think he’s very impressed with Public Mobile at the moment.

Re: Rewards / Refer a friend

darlicious — Sat, 01 Oct 2022 01:23:23 GMT

@VMW

Oh I used to live in Barrhaven. Kind of far away from there now though....I assume @ottawa lives there though. I don't know how quickly they would answer a tag in a thread. Who else may live in your area that could maybe help you out with a SIM card until you could replace it? You have 2 hours and 40 minutes or rather 2 hours and 20 minutes to get your hands on a SIM card or someone close to you who could activate your friend before the promo ends at 11:59:59 p.m. your time. It would be a long wait for me to mail you a SIM card you probably wouldn't get it till next Friday but maybe someone closer can help you out?

@brettster99

Where are you located these days?

Re: Rewards / Refer a friend

darlicious — Sat, 01 Oct 2022 01:38:29 GMT

@VMW

Maybe......

@Ed404 will magically appear?

Re: Rewards / Refer a friend

Hus — Sat, 01 Oct 2022 01:39:05 GMT

I actually used that promotion. First I ordered it online but once I realized that it was 5-10 business days I knew I wouldn’t be benefiting the offer. This was confirmed by the agent I talked to online. So he was nice enough to reimburse it and I went to an actual store to buy the SIM card. It is unfortunate you couldn’t get a SIM card.from what I understood with the conversation I had with the agent, you will not be able to qualify for the offer if you don’t have the SIM card today ;(

Re: Rewards / Refer a friend

poojajain — Sat, 01 Oct 2022 01:40:53 GMT

The exact same thing happened with me and I opened a ticket in the same way explained on other reply and told customer care agent that I want to get this offer but could not find a sim card anywhere nearby so I can order a sim card if they can provide me this offer when sim card arrive. They agreed and asked me to place an order online to buy sim card. when sim card arrived, I contacted them again and asked them to apply the promotion on my account and on other 2 new accounts.

However I did not get monthly credits of $5 on any of the accounts so I had to submit ticket and send multiple messages to customer care to get the total credit of that $50 applied to my account for referring 2 people under that promotion. But remember it wasted lot of time in back and forth messages and they ask you lot of questions on the name of verification and keep asking again and again during the process and it gets very frustrating. I ended up porting out 1 of my numbers after that.

Re: Rewards / Refer a friend

darlicious — Sat, 01 Oct 2022 01:47:53 GMT

@poojajain

Wow! Really?!! I didn't know customer support would even consider doing this? Well done on you on putting your best effort in for both yourself and your referrals I'm impressed! It must have to do something with that fire hydrant blood running through your veins that you're persistent and will doggedly hassle customer support into bending to your will!

Well done!

@VMW

Don't give up customer support is open for another 15 minutes send them another message and see if they will agree to the same deal for you and your referral.