topic Re: This company sucks in Get Support

This company sucks

Katalinabar — Sat, 01 Oct 2022 00:54:23 GMT

I tried to log into my account and my password didn't work. I tried to reset the password and the email with the digits to reset my password never arrived. Also, I ordered a sim card 15 days ago and it never arrived. This service is lousy. So I ask for my money back and I will activate a plan with another provider.

Re: This company sucks

Remember — Sat, 01 Oct 2022 00:08:40 GMT

@Katalinabar

check the update browser, open incognito mode,clear cache,cookie. try again

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot. ask them to check your order

type: Contact Us and Other
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

check inbox(top right corner envelope icon) for response from CS_Agent.

Re: This company sucks

DDM69 — Sat, 01 Oct 2022 02:08:42 GMT

Nice post 🤪

Most of us had no problem getting started with Public Mobile. The service doesn’t seem to suck for the rest of us… maybe it’s just you. You don’t have a SIM card yet so why would you want your money back?

Re: This company sucks

dust2dust — Sat, 01 Oct 2022 00:18:23 GMT

You could pay by voucher. You can enter it in through 611. You can use real time payments in some stores. But I assume you don't have a working sim so there's not much else you can do.

Re: This company sucks

BKNS27 — Sat, 01 Oct 2022 00:54:46 GMT

@Katalinabar

The SIM will take up to 3 weeks to arrive depending on where you live.

What was wrong with the first SIM?

Re: This company sucks

DDM69 — Sat, 01 Oct 2022 02:10:02 GMT

Another useless cut and paste post from Remember 🤪

Re: This company sucks

softech — Sat, 01 Oct 2022 02:18:18 GMT

@DDM69 wrote:
Another useless cut and paste post from Remember 🤪

@DDM69 the title to your reply, instead of "This company sucks", it should be "This user s..." LoL