topic Re: New sim in Get Support

New sim

jillybeanr — Fri, 30 Sep 2022 23:21:11 GMT

My account won't let me put my new sim card number in.

Re: New sim

dust2dust — Fri, 30 Sep 2022 23:24:01 GMT

Are you currently suspended? Did you use lost/stolen?

Re: New sim

hTideGnow — Fri, 30 Sep 2022 23:25:03 GMT

HI @jillybeanr to confirm, you have a Public Mobile sim card? Brand new never activated?

did you try again using another browser? or maybe Incognito mode?

Re: New sim

GR — Fri, 30 Sep 2022 23:28:25 GMT

@jillybeanr it sounds like you have an account and you're trying to change the Sim card number? I changed one last month for a lost phone and I had to contact a cs-agent because on the website I would input the new Sim card number and click save and nothing would happen

Re: New sim

Remember — Fri, 30 Sep 2022 23:33:37 GMT

@jillybeanr

check the update browser, open incognito mode,clear cache,cookie. Login.