topic Re: Activation issue in Get Support

Activation issue

lepusreg — Fri, 30 Sep 2022 20:45:01 GMT

I activated my SIM card and promptly received this message:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

No one has called me. I have no clue what this is about. I tried that link and my browser woukd not go there as It gave me an "unsafe page" message. HELP. I NEED MY PHONE TO BE WORKING!!!!!

Re: Activation issue

Alexandf — Fri, 30 Sep 2022 20:46:16 GMT

@lepusreg

send Private message to CS_Agent to fix it for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activation issue

softech — Fri, 30 Sep 2022 20:47:07 GMT

@lepusreg there is a number you can call to talk to porting team, give them the old account number instead of IMEI. I will message you the number to you Community inbox. Please check