topic Re: Cancelling a plan in Get Support

Cancelling a plan

vad1 — Fri, 30 Sep 2022 19:50:27 GMT

How do I remove my credit card information

Re: Cancelling a plan

dust2dust — Fri, 30 Sep 2022 19:53:49 GMT

Only support can remove a card. You could switch it to a finished gift card though. If you're porting out then that also closes the account. But you're right to be sure. so keep an eye out on what would have been your next renewal for any incorrect charges from here just in case.

Re: Cancelling a plan

dabr — Fri, 30 Sep 2022 19:54:43 GMT

@vad1 To remove the CC, you need to submit a ticket to customer support via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

You can also log into your account and disable Pre-Authorized Payment (toggle it off) but I'd still suggest to ask support to remove the card from the account just to be safe.

Re: Cancelling a plan

hTideGnow — Sun, 02 Oct 2022 04:09:14 GMT

Hi @vad1 remember after you removed the credit card or disable Autopay , you account will be suspended on your next renewal and 90 days later, the account will be closed and you will loss your phone number

Re: Cancelling a plan

Alexandf — Fri, 30 Sep 2022 20:14:14 GMT

@vad1

open ticket with PM support and ask them to remove it.

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Cancelling a plan

computergeek541 — Fri, 30 Sep 2022 21:48:02 GMT