topic Re: Cancelling the plan in Get Support

Cancelling the plan

Olena25 — Fri, 30 Sep 2022 19:48:07 GMT

I am trying to port my phone number to another provider. There seems to be a delay on your side!

Re: Cancelling the plan

dust2dust — Fri, 30 Sep 2022 19:52:05 GMT

Is this account active? Did you leave this sim in to confirm the transfer text within 90 minutes of attempting?

Re: Cancelling the plan

Olena25 — Fri, 30 Sep 2022 20:02:07 GMT

Yes, I did

Re: Cancelling the plan

hTideGnow — Sun, 02 Oct 2022 04:08:39 GMT

Hi @Olena25 are you receiving regular text on your PM account without problem? You just bot receiving the PAT text? How long so far since you replied YES?

Re: Cancelling the plan

will13am — Fri, 30 Sep 2022 20:04:44 GMT

@Olena25 wrote:
Yes, I did

Number transfers can take up to 2 hours to complete.

Re: Cancelling the plan

Alexandf — Fri, 30 Sep 2022 20:17:22 GMT

@Olena25

contact the new provider to check it for you, if you answer to sms yes it'e will be within 10m to 1hr the port out.

Re: Cancelling the plan

esjliv — Fri, 30 Sep 2022 22:09:51 GMT

@Olena25 - is that what the new provider said? If they told you to come to public mobile what did they say the issue was?

If your account is still Active with Public and if you did not receive any information from your new provider about what could be delaying anything, best to check with them. As the new provider should be handling the details for the new port.