topic Re: Lost Phone in Get Support

Lost Phone

glndl14 — Fri, 30 Sep 2022 19:11:34 GMT

How to contact PM if you lost your Phone, and have no way to access your account to report a lost phone. Because Both PM and your Email Provider have to send a code Through SMS. But the phone is Lost

Re: Lost Phone

dust2dust — Fri, 30 Sep 2022 19:13:55 GMT

Open the chatbot and say yes that you're a customer and sign in with your email and password and click on manage my account and you'll find the lost/stolen button. That should suspend your account. Then call 611 to hear if it did in fact suspend the account. Please report back the results.

Re: Lost Phone

dabr — Fri, 30 Sep 2022 19:15:48 GMT

@glndl14 Submit a ticket via chatbot and ask customer support for assistance. Here's a link to chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket, then send a private message to CS_Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Their response may take 1-2 hours or longer. Keep checking the message box top right for the response.

Re: Lost Phone

computergeek541 — Fri, 30 Sep 2022 19:15:59 GMT

@glndl14 wrote:
How to contact PM if you lost your Phone, and have no way to access your account to report a lost phone. Because Both PM and your Email Provider have to send a code Through SMS. But the phone is Lost

Your e-mail provider should have the option to allow you to access your e-mail account by using another method such as providing a copy of your identification, by answer security questions, or by having a verfication message sent to a different e-mail address. After that is done, you can have a 2FA code from Public Mobile sent to your e-mail box.

Re: Lost Phone

glndl14 — Fri, 30 Sep 2022 19:22:51 GMT

What you are saying to Good, But Gmail want The Phone number from the Lost Phone, there is no other email, there is no security question. Just A SMS to the lost phone number

Re: Lost Phone

softech — Fri, 30 Sep 2022 19:25:55 GMT

@glndl14 Gamil does allow the codes to send to another linked device or another linked email , but of course, you have to have it setup before

Re: Lost Phone

computergeek541 — Fri, 30 Sep 2022 20:21:59 GMT