topic Re: Payments in Get Support

Payments

Alikatt80 — Fri, 30 Sep 2022 19:04:33 GMT

Hi everyone my gf set up my sim card and she forgot what info and password to the sim so I can't even change the pin now that I added $20 to my account how do I apply it without having to provide the pin ?!

Re: Payments

dust2dust — Fri, 30 Sep 2022 19:08:05 GMT

Is she not able to look in all her emails to find a welcome email from when the account got activated?

How did you add $20? Voucher? Through 611?

Did she activate your account in a store?

Re: Payments

dabr — Fri, 30 Sep 2022 19:11:06 GMT

@Alikatt80 You added the $20 voucher by dialing 611? If that covers the plan cost+tax then your plan should be activated as you don't need a PIN to add voucher to your account. edit: perhaps try rebooting the phone too.

For email change and password reset, you need to submit a ticket via chatbot here: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If unable to submit a ticket, then send a private message to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payments

Alikatt80 — Fri, 30 Sep 2022 19:31:03 GMT

With a voucher and it never got applied to account because I missed the renewal day

Re: Payments

hTideGnow — Fri, 30 Sep 2022 19:37:08 GMT

Hi @Alikatt80

if you use a voucher by calling *611, you don't need a PIN

Is the plan $15? if it is, it will be enough to reactivate. If you loaded the voucher, wait 10 mins, reboot the phone and see if the system reactivated the account