topic Re: Can't get into my account in Get Support

Can't get into my account

0074 — Fri, 30 Sep 2022 16:53:35 GMT

I've been trying to logon for months and get a 'system error' . Tried user and email address and no joy..tried community mail to CSagent...Useless, tried 611...Useless. So what now???

Re: Can't get into my account

dust2dust — Fri, 30 Sep 2022 16:55:51 GMT

Are your services working? When was the last time the account was paid? What recording do you get when you dial 611? Did you sign up in a store?

Re: Can't get into my account

will13am — Fri, 30 Sep 2022 16:56:27 GMT

@0074 , try using incognito mode on your browser. The self serve portal does seem a bit slow today but it does work.

Re: Can't get into my account

sergecpelletier — Fri, 30 Sep 2022 16:56:54 GMT

I had to login in a private window, and wait a long long time for it to load.

Re: Can't get into my account

0074 — Fri, 30 Sep 2022 17:52:42 GMT

I've had account since 2020 never had issues until this All Digital business..I'll try a private page and see if that works..txs

Re: Can't get into my account

softech — Fri, 30 Sep 2022 17:55:26 GMT

@0074 the new My Account has lot of different issues, sometimes Incognito/InPrivate mode is what you need

But today is not a good day to test. Likely due to the Fiona bonus data, lot of login issue. It conea back with system errors a lot today

Re: Can't get into my account

0074 — Fri, 30 Sep 2022 19:02:49 GMT

I tried using Firefox private and got the same error I was getting in the summer..a blank page with 'Forbidden' written in the top left corner...will try again in a couple days..thanks

Re: Can't get into my account

Alexandf — Fri, 30 Sep 2022 20:41:26 GMT

@0074

send Private message to CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437