topic Re: hurricane Fiona in Get Support

hurricane Fiona

cm41 — Fri, 30 Sep 2022 17:12:34 GMT

Hello,

I need to ask how to apply the 2 gig data bonus for hurricane Fiona please, I have the bonus code but obviously I'm getting no where on my own. 😭

Re: hurricane Fiona

darlicious — Fri, 30 Sep 2022 17:14:15 GMT

@cm41

Login to your self serve account. Go to the plans and add-ons page. Scroll down to the bottom of the page. Enter the promo code in the promo code box. The site is slow today so be patient.

Re: hurricane Fiona

cm41 — Fri, 30 Sep 2022 17:15:36 GMT

Thank you so much! The extra data is very much appreciated. Only good thing from this hurricane! Thank you from Nova Scotia ❤️

Re: hurricane Fiona

darlicious — Fri, 30 Sep 2022 17:33:07 GMT

@cm41

It's great to see that public mobile stepped up to help out their customers in Atlantic Canada.

Re: hurricane Fiona

Guylune — Fri, 30 Sep 2022 17:36:29 GMT

Log in your account, then go to Plan and Add-on... at the bottom on the right, there is a place to enter : New Promotional Code.

I entered mine but it says the code is not valid!

Anyone else ?

Re: hurricane Fiona

darlicious — Fri, 30 Sep 2022 17:39:26 GMT

@Guylune

It's region specific.

Re: hurricane Fiona

softech — Fri, 30 Sep 2022 17:47:54 GMT

@Guylune I think is is based on area code

Only area codes from affected provinces will work

Re: hurricane Fiona

Guylune — Fri, 30 Sep 2022 18:06:33 GMT

@softech We only have one area code in NB.

Re: hurricane Fiona

dabr — Fri, 30 Sep 2022 19:02:31 GMT

@Guylune Are you entering it exactly as the offer your received? If you're still having issues and you qualify, then submit a ticket and ask customer support to add the code to your account. Here's couple of links to support, try chatbot first.

chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

I'm glad that PM is finally offering some help for people impacted by this hurricane.

Re: hurricane Fiona

cm41 — Fri, 30 Sep 2022 22:53:37 GMT

It was an easy process following your instructions. Thank you so much!

Re: hurricane Fiona

darlicious — Fri, 30 Sep 2022 23:15:22 GMT

@cm41

You are very welcome. I'm originally from Nova Scotia and my parents live in antigonish so my heart goes out to everyone down there. I will be there in the spring so hopefully life will have started to return to normal for most but I know there are many families whose lives are forever changed by this furious Fiona.

Re: hurricane Fiona

cm41 — Fri, 30 Sep 2022 23:44:18 GMT

The devastion in some areas is unbelievable, leaving so many people homeless and others, as you said, with their lives changed forever. Mother Earth is done with humans I'm afraid with all these crazy weather events all over the planet. To be honest I can't blame her but t doesn't make it any easier going through it.