topic Re: Account in Get Support

Account

Marty4 — Fri, 30 Sep 2022 14:22:07 GMT

Can I talk to an agent. Please

Re: Account

darlicious — Fri, 30 Sep 2022 14:26:31 GMT

@Marty4

Sure...how may I direct your call? A little info on the issue will help me help you.

Edit:

If you don't wish to share then click on this link.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/td-p/821771

Re: Account

Dunkman — Fri, 30 Sep 2022 14:27:02 GMT

@Marty4

With Public mobile, there is no person to talk with either via phone or live chat. Customer service is done via the ticketing system or private messaging customer service agent. Usually takes 1-2 hours for CSA to respond.

Do you have a specific request or question? Many questions can be answered without the need to involve CSA. Customers on this forum can help.

To contact customer service agent (CSA):

Submit a ticket for CSA help.

https://www.publicmobile.ca/en/on/chatbot

Follow the prompts to submit ticket.

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours. Check your private message inbox (envelope in upper right corner of website).

Re: Account

RossN — Fri, 30 Sep 2022 14:27:54 GMT

@Marty4 Hi is there anything we can help you with? If not to contact a customer service agent

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Account

Meow — Fri, 30 Sep 2022 14:41:03 GMT

No live contact with agent. Only through persona mail. Let us know your problem and we will try to assist.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here