topic Re: visa card in Get Support

visa card

moonflower — Fri, 30 Sep 2022 14:16:53 GMT

How do I update my Visa card when their is no human to talk to,as I can't active my cell?

Re: visa card

Lux — Fri, 30 Sep 2022 14:21:13 GMT

You can reach contact a Customer Support Agent by doing the following:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Re: visa card

Dunkman — Fri, 30 Sep 2022 14:23:28 GMT

@moonflower

Are you able to access My account page? Need 2FA to access account, either via email or text.

If you are able to access your self service account,

https://www.publicmobile.ca/en/on/get-help/articles/update-or-remove-your-payment-card

The website is finicky at times. Try a different web browser, clear cache or incognito mode. Or try a different device like a desktop or laptop instead

If you need service right away, another possiibility is to purchase a payment voucher either in store or online (recharge.com - service fee applies) and enter the code by dealing 611.

Re: visa card

moonflower — Fri, 30 Sep 2022 14:29:38 GMT

Hi new to this found my account but not where I can update card

Re: visa card

darlicious — Fri, 30 Sep 2022 14:36:46 GMT

@moonflower

Do you know your 4 digit account pin number? If you do and your credit card is not expired yet you can make a payment through 611 using your card registered on your account.

If your account is suspended because your credit card expired then you can make a payment with a voucher thru 611 without the need of using your 4 digit account pin #.

Info and helpful advice on public mobile vouchers and alternative methods of payment can be found here in this post....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594

Once you pay with the PM voucher your plan and account will be automatically reactivated. You can then receive the 2FA verification code via SMS text and access your account to update your credit card information.

Edit:

You can also tell Simon the chatbot that you need to update your credit card information and he may be able to get you into your account but only if you can verify.... I think... @dust2dust knows better than I on what the chat bot can and cannot do?

If you still need to contact customer support we can do so below to this post.....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Get-Support-Contact-Customer-Support/td-p/821771

Re: visa card

Meow — Fri, 30 Sep 2022 14:42:06 GMT

Self service.

Re: visa card

dust2dust — Fri, 30 Sep 2022 16:14:20 GMT

@darlicious- The chatbot does not let you change the card.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Account-functions-self-serve-611-chatbot/m-p/872864#M593333