topic Re: payment in Get Support

payment

Enver — Thu, 29 Sep 2022 23:55:17 GMT

How can I update my credit card info to pay for a suspended line?

Re: payment

dust2dust — Thu, 29 Sep 2022 23:58:08 GMT

When was the last time the suspended line was paid?

You need to login to the account and go to payments.

Re: payment

Alexandf — Fri, 30 Sep 2022 00:00:51 GMT

@Enver

Re: payment

dabr — Fri, 30 Sep 2022 00:03:29 GMT

@Enver If you need to make a payment, then purchase voucher from SDM, 7/11, London Drugs or Shell and load the funds by dialing 611 to reactivate the account. Or purchase one from recharge.com who will email the PIN for a small fee and load via 611.

This gives you have time to update any payment card if you're having issues accessing the account for now.

Re: payment

esjliv — Fri, 30 Sep 2022 00:34:30 GMT

Have you ever registered for a My Account yet @Enver ?

If so, use the Forgot your password option to reset it, found here: https://myaccount.publicmobile.ca/en/forgot-password

If an email is received (check spam/junk folder) then the email is likely registered.

Then go to the Payment tab to update your card details.

If you have not registered for a My Account/Self Serve yet, you can submit a ticket here to start the process: https://widget.telus.tiia.ai/chatbot.html?botId=ZJkWuVb7Hp6EEcTIZKMZbvLwuDV&duid=2BXKyAsUGl2N10AVl7ws2J1MLVR&lang=en&

Since, the account is currently in suspended status you can look into obtaining a voucher to make a payment through 611, see here: https://www.publicmobile.ca/en/on/get-help/articles?q=vouchers

Locations to obtain some: https://publicmobile.ca/en/on/payment-voucher

Re: payment

darlicious — Fri, 30 Sep 2022 11:59:46 GMT

@Enver

Here's some info on payment options for a suspended account that you may find helpful.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-How-to-use-a-Voucher/td-p/846594