topic Ticket in Get Support

Ticket

Shayespitzer — Thu, 29 Sep 2022 21:06:03 GMT

Agent

Outdoorsman — Thu, 29 Sep 2022 21:08:50 GMT

hi is there anything we can help with? if not

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or private message them here

hTideGnow — Thu, 29 Sep 2022 21:12:20 GMT

Hi @Shayespitzer anything we might be able to help? If it is feature or phone related questions, maybe we can help quicker

to open ticket with CS Agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

start by typing : Contact CS Agent
then Click "Contact Us"
then Click "Other"
finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Yummy — Thu, 29 Sep 2022 21:27:21 GMT

To contact CSA-agent, there are 2 methods:

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

computergeek541 — Thu, 29 Sep 2022 21:50:28 GMT