topic Re: Phone plan in Get Support

Phone plan

Nell2499 — Thu, 29 Sep 2022 20:45:53 GMT

I was on the $15/mo 100 minute plan and on September 20th I topped up my account and switched to the $30 3gb, unlimited calling plan. When I log in, it still shows my old plan and that I am about to go over my minutes but when I go to my payment history, I can clearly see that I changed my plan. Help!

Re: Phone plan

will13am — Thu, 29 Sep 2022 20:46:55 GMT

@Nell2499 , you are probably seeing a cached page of your self serve account. Try using incognito mode on your broswer.

Re: Phone plan

dust2dust — Thu, 29 Sep 2022 20:47:29 GMT

Click the little spinner refresh icons lower down or use private mode. It should update.

Re: Phone plan

Yummy — Thu, 29 Sep 2022 21:02:38 GMT

REALLY frustrating with this 'caching issue'. Why nobody cares????

Try using different browser. Try Incognito mode. Clear browser’s cache. Try forced refresh.

Re: Phone plan

dust2dust — Thu, 29 Sep 2022 21:09:36 GMT

@Yummy- Because they don't want to expend the resources to fix anything. They blew a bit of a wad making the new system, seemingly did little to no testing, what might have been tested didn't seem to be fixed, rolled it out incomplete and bug-ridden anyway....here we are. I'll allow that there are a couple nice features. But that hardly balances against the awfulness.

It's embarrassingly, ridiculously, appallingly bad. I sure would have liked to have heard if any heads rolled. Because whoever put this together needs to be gone and never to be heard from anywhere else.

Re: Phone plan

computergeek541 — Thu, 29 Sep 2022 21:58:35 GMT

Irrelevant message removed. There isn't any 48 wait for a speed change when the plans with 250MB and 3GB are both 3G plans.

Re: Phone plan

dust2dust — Thu, 29 Sep 2022 22:24:55 GMT

@Alexandf- Where did it say they changed the plan speed?

Re: Phone plan

computergeek541 — Thu, 29 Sep 2022 22:25:02 GMT

@Nell2499

There is no $30 plan. Are you asking about the $35/3GB plan?

Re: Phone plan

computergeek541 — Thu, 29 Sep 2022 23:26:58 GMT

Reomoved a post that was unrelated to the topic: reoboting the phone cannot change the plan that the customer is on

Re: Phone plan

esjliv — Fri, 30 Sep 2022 01:19:18 GMT

@Alexandf wrote:
@Nell2499
try reboot phone

@Alexandf are you presuming they are on mobile and restarting the phone will help My Account refresh itself?

What if OP is on desktop? How will restarting the phone update the plan details?