topic Re: Change email on self serve account in Get Support

Change email on self serve account

Ngeddes — Thu, 29 Sep 2022 19:39:29 GMT

I have finally been able to get into my self serve account, discovering my old email address is still in there. I have tried to edit my profile to update email but there is no place to change email address. Submitted a ticket for help but it sends emails to old email address

Re: Change email on self serve account

dust2dust — Thu, 29 Sep 2022 19:42:09 GMT

Excellent news. Communication with support will be here in private messaging. Not out in email world. (even though it seems like it's a lot like email)

Re: Change email on self serve account

RossN — Thu, 29 Sep 2022 19:42:10 GMT

you need to contact a customer service agent they will help reset/change your account email

1. you can open a ticket through Simon here https://publicmobile.ca/chatbot.

2. alternatively you can private message them here

check your community envelope for a reply

Re: Change email on self serve account

softech — Thu, 29 Sep 2022 19:42:33 GMT

@Ngeddes unfortunately only PM support can assist with changing email address used on My Account, please open ticket with them:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗"

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Change email on self serve account

dabr — Thu, 29 Sep 2022 19:43:21 GMT

@Ngeddes You can only change the email by yourself for the community account. For self serve account email change, you'll need to submit at ticket or message to customer support.

Here's couple of links to support.

chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change email on self serve account

Ngeddes — Thu, 29 Sep 2022 19:47:40 GMT

Thankyou!!!

Re: Change email on self serve account

dust2dust — Thu, 29 Sep 2022 19:51:04 GMT

I thought you said you had submitted a ticket. All of that communication will happen here...not email. Don't reply to any email notifications from here. You need to come back in here and communicate in private messaging.