topic Re: My Pin in Get Support

My Pin

2Butterflies — Thu, 29 Sep 2022 18:43:24 GMT

I forgot my pin. What can I do?

Re: My Pin

dust2dust — Thu, 29 Sep 2022 18:45:49 GMT

Which Pin? If you can login to your account then you can change your pin there. If you had setup security for a sim pin then you would need to contact support to get them to give you that.

Is the phone giving a message asking for something?

Re: My Pin

dabr — Thu, 29 Sep 2022 18:50:58 GMT

@2Butterflies What PIN and what are you trying to do? If paying for your account, that can be done without a PIN if you purchase a voucher available from many retailers/gas stations and load the funds by dialing 611 on your phone.

Re: My Pin

2Butterflies — Thu, 29 Sep 2022 18:51:32 GMT

the issue is that I don’t remember the email and the pin

Re: My Pin

2Butterflies — Thu, 29 Sep 2022 18:53:33 GMT

I need to cancel my account. Could I just stop payment through VISA or do I have to cancel with Publiccmobile

Re: My Pin

CountyDownIeUk — Thu, 29 Sep 2022 18:53:50 GMT

You can change the PIN in My Account now. Email....is it the same email as you use for the Community??

Re: My Pin

dabr — Thu, 29 Sep 2022 18:57:21 GMT

@2Butterflies Your account login email and password? You'll need to contact customer support to change both the email and password after verification.

Here's couple of links to support, try using the chatbot first.

chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

edit: To cancel the account, first you need to access the account and disable Pre-Authorized Payment. Contact support from the above links and ask them to remove your payment card at the same time. Or port out your number and the account will deactivate and close too.

Re: My Pin

BKNS27 — Thu, 29 Sep 2022 19:25:33 GMT

@2Butterflies

Are to temporary closing your account or porting out?
If you are porting out of PM. Your account will close and AutoPay will stop.