topic Re: iOS 16 Update No Service or SOS Only in Get Support

iOS 16 Update No Service or SOS Only

GooseMonkey — Thu, 29 Sep 2022 18:35:37 GMT

Anyone else updated their iPhones to iOS 16.0.2 and then lose the ability to make/receive calls? Did that on my iPhone Xs last night and then BAM, I can't make/receive calls. All I get is "SOS Only" or "No Service". Everything else works except for calls and data.

I've tried the following and nothing works:

Turn on/off Airplane mode

Turn on/off data

Took out/re-insert SIM

Press volume up, volume down, then held the power button to power off/on the phone

Reset Network settings

Reset ALL settings after erasing all data

Reset the iPhone itself

Downgrade to older iOS

Neither the forums or the University of Youtube solutions work. Any helpful suggestions would be greatly appreciated.

Re: iOS 16 Update No Service or SOS Only

softech — Thu, 29 Sep 2022 17:52:17 GMT

@GooseMonkey is that a beta version? There was issue couple months ago with Beta version. Apparently, there was a problem with the Carrier profile with the beta version back then and people have to roll back to old version or wait for the new beta version to fix that.

But not sure about this one

Re: iOS 16 Update No Service or SOS Only

BKNS27 — Thu, 29 Sep 2022 18:16:59 GMT

@GooseMonkey

No issues with calling and texting on the public version iOS 16.0.2.

Only issue I have is apps takes longer to open.

Re: iOS 16 Update No Service or SOS Only

GooseMonkey — Thu, 29 Sep 2022 18:34:38 GMT

Not that I'm aware of. I was transferring some music from my iTunes when the message popped up and asked if I wanted to update to the new iOS. Since I already backed up all my data, I figured it should be fine. I was dead wrong.

Re: iOS 16 Update No Service or SOS Only

GooseMonkey — Thu, 29 Sep 2022 18:38:45 GMT

It's the complete opposite for me. The apps load surprisingly fast but that doesn't do much for me since I can't makes/receive calls or use data once I'm out of the house.

Re: iOS 16 Update No Service or SOS Only

gpixel — Fri, 30 Sep 2022 01:49:14 GMT

@GooseMonkey

is your PM account in good standing? did you renew recently? have you tried using someone else's sim in your iPhone to see if it works?

I see on your list you haven't tried a carrier update

Make sure your device is connected to Wi-Fi or a cellular network.
Tap Settings > General > About.
Follow the onscreen instructions to install your carrier update.

Re: iOS 16 Update No Service or SOS Only

esjliv — Fri, 30 Sep 2022 01:48:04 GMT

@GooseMonkey - Try this..Google said:

"iOS 16's Emergency SOS lets you call for assistance if you need it. Either hold the side button and a volume button or press the side button five times in a row. "

https://www.dnaindia.com/technology/report-sos-only-on-apple-ios-16-what-does-it-mean-know-how-to-disable-it-2986751

edit, I should have explained...perhaps some buttons were pushed in error. See the above article for reference.

Or try to perform a Reset of your device's Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

Re: iOS 16 Update No Service or SOS Only

GooseMonkey — Fri, 30 Sep 2022 02:50:52 GMT

Account was just renewed in back on the 14th. Tried the carrier update but there is no update.

Re: iOS 16 Update No Service or SOS Only

GooseMonkey — Fri, 30 Sep 2022 02:52:12 GMT

Yup. As I mentioned, I tried all of your suggestions. No joy.

Re: iOS 16 Update No Service or SOS Only

softech — Fri, 30 Sep 2022 02:54:17 GMT

@GooseMonkey Someone said 16.0.2 is buggy

try to Reset all network once and see if it works

Also, try to put your sim card in another phone, just to make sure if it is an account/sim card issue or phone

Re: iOS 16 Update No Service or SOS Only

softech — Fri, 30 Sep 2022 02:55:47 GMT

@GooseMonkey and did you get your phone from trusted source llike Apple or Carrier?

I suggest you to check if your phone is clean, just in case:

https://www.devicecheck.ca/check-status-device-canada/

Re: iOS 16 Update No Service or SOS Only

BKNS27 — Fri, 30 Sep 2022 02:58:14 GMT

@GooseMonkey

You might want to bring it into a Apple Genius store if there is one near you or the Apple Support app.

If it is showing SOS only then the iPhone is not reading the SIM.

Re: iOS 16 Update No Service or SOS Only

GooseMonkey — Fri, 30 Sep 2022 18:08:12 GMT

Well, not sure what happened. But I kept the phone on all day yesterday and on wifi so I could continue to get work emails at least. Up until I went to bed last night, I still couldn't make/receive any calls. However, just now on a whim I powered down the phone and put the SIM back in. BAM! It started working again.

Re: iOS 16 Update No Service or SOS Only

softech — Sat, 01 Oct 2022 03:27:27 GMT

@GooseMonkey happy that it works

I guess you didn't copy down the carrier profile version? I wonder if you got a new one , and maybe it requires a reboot, too