topic Re: forgot my email in Get Support

forgot my email

baskaralingam26 — Thu, 29 Sep 2022 17:19:59 GMT

please help update payment method

Re: forgot my email

Yummy — Thu, 29 Sep 2022 17:20:49 GMT

Contact agent to help you out.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Re: forgot my email

hTideGnow — Thu, 29 Sep 2022 17:22:24 GMT

HI @baskaralingam26

just get your access back to My Account and then you can update it yourself

First try to use Forgot Password to see if you can get in yourself. Just enter the possible email addresses

If that does not work, open ticket with CS agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

First type: "Forgot log in information"
Then Click "Contact Us"
Finally Click "Click here to submit a ticket"
you will then direct to another page to open ticket.

Once ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: forgot my email

hairbag1 — Thu, 29 Sep 2022 17:26:05 GMT

Go to Shell Gas or Walmart and buy payment vouchers to cover cost of your plan renewal...dial 611 to add them to your account.

Re: forgot my email

baskaralingam26 — Thu, 29 Sep 2022 17:29:30 GMT

thanks. going shell gas

Re: forgot my email

dust2dust — Thu, 29 Sep 2022 17:32:42 GMT

Then that should reactivate your account and you would regain the services. But that doesn't help getting the email address to update the payment method.

Do you still have the welcome email from here from when you signed up? Or other marketing and promo emails from here? In any of your inboxes? The receiving inbox email address would be the registered email address here.

Re: forgot my email

DDM69 — Thu, 29 Sep 2022 17:40:07 GMT

Write your information down for a reference or make a note on your phone