topic Add On in Get Support

Add On

FDW — Thu, 29 Sep 2022 16:25:53 GMT

I purchased 10 day US roaming text/talk add-on yesterday.

Now in US and cannot receive nor send texts. I have checked my account and the purchase is registered…

Any help/advise more that welcome!!

thx in advance

Re: Add On

DDM69 — Thu, 29 Sep 2022 16:27:20 GMT

Have you tried connecting to a network manually?

Re: Add On

dust2dust — Thu, 29 Sep 2022 16:33:46 GMT

Manually connect to T-Mobile. AT&T likely has left us. For fun you could try Verizon to verify a support agent claim that I highly doubt is true.

Re: Add On

will13am — Thu, 29 Sep 2022 16:35:00 GMT

@FDW , are you able to confirm connection to a roaming partner network, either T-Mobile or AT&T? To ensure that you receive MMS, make sure that roaming data is turned on even though you did not purchase data.

Re: Add On

hairbag1 — Thu, 29 Sep 2022 16:38:25 GMT

I had similar experience as you ...I found AT&T no longer works at all. Disable Automatic and use T-Mobile.

Also, I found text/talk to be weak in some rural locations (in eastern Washington state) but better in town.

Your results may vary as they say.

Re: Add On

hTideGnow — Thu, 29 Sep 2022 16:38:46 GMT

HI@FDW Connecting to T-Mobile should be a safer bet, it can help to make both voice call and text working

But if you are eager to send text, try to connect to AT&T as well. Text can travel on AT&T LTE network as well (just not voice)

Re: Add On

dust2dust — Thu, 29 Sep 2022 16:40:50 GMT

If you have an iphone, be aware that without data you will not be able to use the special imessage. You would need to turn on SMS and then turn off imessage which makes it into a standard texting app. There may still be missed texts from other iphone users until you connect to wifi but I'm not sure.

You would not be able to send or receive MMS either without roaming data.

Re: Add On

Alexandf — Thu, 29 Sep 2022 22:33:41 GMT

@FDW

if you trying manually connecting network and reboot phone, o still not works,

open ticket with PM support and ask them to check it out.

At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket

have trouble with Chatbot: Private message CS_Agent

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437