topic Re: SIM Card not activating in Get Support

SIM Card not activating

juanr1912 — Tue, 04 Jan 2022 19:46:13 GMT

Hi, I am having problems activating my new SIM card. First, I tried to port my land line number and it did not work (Videotron). Then, I read on the forum that it is easier to chose a new phone number and then transfer my current phone number. It didn't work either. Could anyone help me please?

Thanks 🙂

Juan

Re: SIM Card not activating

NDesai — Sun, 15 Oct 2017 20:50:21 GMT

@juanr1912 Are you getting any error when you try to activate?

Try using incognito/private browsing mode.

Re: SIM Card not activating

juanr1912 — Sun, 15 Oct 2017 20:59:07 GMT

It still does not work while in Incognito mode. Here is the error message I get. It happens right after I choose my plan.

Generic Error

Oh no!
It looks like something went wrong, but don’t panic.

Log out and then log back in again to continue. Or return to the Login Page.

Re: SIM Card not activating

NDesai — Sun, 15 Oct 2017 21:10:38 GMT

@juanr1912 Sometimes when the system is under some work, it throws out errors. I suggest you to try again later today.

Here are some solution i was able to search if you still get that error later on:

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Activation-Generic-Error-Oh-No-After-Plan-Select/m-p/169132

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Trying-to-switch-SIM-look-at-plan-Generic-Error/m-p/153441

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Generic-Error/m-p/124641

Re: SIM Card not activating

henrik — Mon, 16 Oct 2017 00:29:04 GMT

Hi Juanr1912,

I believe porting landline to wireless might take a couple days.

I suggest you PM a @CS_Agent to find out the status of your activation before attempting to activate again.

Hope this helps.

Re: SIM Card not activating

Luddite — Mon, 16 Oct 2017 02:02:42 GMT

@juanr1912 Contact the moderators as suggested. I suspect your account has been partially activated and is awaiting the port-in of your landline, which will continue to work until the port-in finishes. DO NOT cancel your landline contract; that happens once the trasfer has finished.

Can you call out with your PM SIM installed? If not, what message is displayed on your phone after rebootimng with the sIM installed?

Can you still use your landline?

Re: SIM Card not activating

Mary_M — Mon, 16 Oct 2017 13:16:46 GMT

Good morning @juanr1912,

Thank you for contacting us and for sharing your experience!

I'm pleased to say that my colleague was able to assist you and send you a confirmation message. Please view it 🙂

Welcome to Public Mobile,

Mary